Basel-Mulhouse-Freiburg (Swiss Side), 예약
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Basel-Mulhouse-Freiburg (Swiss Side)
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Basel-Mulhouse-Freiburg (Swiss Side) [BSL]
- 주소:
- (Swiss Side)
Basel
- 연락처:
- +41 61 3252840
- 위치 구분:
- Airport
- 영업 시간:
- 월~금 07:00~23:00 ; 토 08:00~23:00; 일 08:00~23:00
- 휴무일 운영안내:
- 2024-12-24(08:00) ~ 2024-12-24(16:00)
2024-12-25(00:00) ~ 2024-12-25(00:00)
2024-12-26(08:00) ~ 2024-12-26(18:00)
2024-12-31(08:00) ~ 2024-12-31(16:00)
2025-01-01(00:00) ~ 2025-01-01(00:00)
2025-01-02(08:00) ~ 2025-01-02(20:00)
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- Can I pick up the vehicle from one rental location and return it to another? Yes, some rental locations let you collect the vehicle and any optional extras from one rental location and return them to another. How much is the One-Way fee? The price depends on the rental location. If you want to pick up the vehicle and return it to a different location please ask the rental station. How do I get a One-Way rental? You can request a one-way rental when you book or you can ask for it when you get to the rental location. If you asked for a one-way rental when you booked, the fee will be included in your rental price. How much will it cost if I did not request a One-Way rental but return the vehicle to a different location? You will be charged a one-way fee at the pay at location prices available on the day you return the vehicle.
- How old do I need to be to drive a rental vehicle? To drive our vehicles, all drivers need to be at least 21 years old and have held a full, valid driving licence for at least ½ year at the start of your rental. Higher as well as lower minimum age limits as well as a minimum holding period of 3 years may apply to certain vehicles. How do I know if there are minimum age restrictions on my rental? When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you are not sure, please check your booking confirmation email or call the Reservations team. I am under 25, do I need to pay a young driver surcharge? If you or any of your drivers are under 25 when you pick up the vehicle, you will each have to pay a young driver surcharge. The cost for this will depend on where you are picking the vehicle up from but you can expect it to be between CHF 20.00 and CHF 24.00 per day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 28 days. Are there any maximum age restrictions? No, as long as you hold a full, valid driving licence for at least ½ year or 3 years with regard to certain vehicles.
- AFTER-HOURS RETURNS Accepted Park & lock the car. Place the completed contract & the keys in the key drop box. Remember to take your personal belongings with you.
- Requirement to bring a valid driving licence with you In Switzerland, all drivers must bring their valid driving licence with them. If any of the following applies: their driving licence was issued in Europe, their driving licence was issued in a non-European country or, their driving licence was issued in a non-roman alphabet language like Arabic, Greek, Russian, Hebrew or Japanese, and we cannot confirm with certainty the details included within the driving licence, the driver will also need to provide either an international driving licence or an official German, French, Italian or English translation, by a notary, of their driving licence. If this might apply to you, please contact us (prior to your pickup date) as we would be pleased to confirm if an international licence or official translation will be required. We do not accept digital driving licences. Minimum licence requirements All drivers must have held their licences for at least 6 months from the date of pick-up. A higher minimum age limit and licence validity may apply for certain vehicles. This will be shown during the booking process or disclosed to you before completing the booking. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: previous driving licences; or a letter from their driving licence authority stating that they have held it for this minimum period. As well as your driving licence, you must bring: the payment card that was used to make your booking. For some vehicles, two payment cards in your name will be required and one of these must be a credit card, in addition to the payment card used to make your booking; and photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport if it contains a photo, a national identity card. If you do not pass our identification checks and you are a resident of Switzerland, you may also be required to provide proof of where you live this could include a recent utility bill or bank statement. In these circumstances, your driving licence will not be accepted as proof of your address.
- The prices we give you for optional extras when you book will generally be the price you will pay. Exchange rates or other reasons beyond our control may alter prices. Customers with disabilities I have a disability, do you offer adapted vehicles? No, regrettably, we do not currently offer adapted vehicles. I have a disability, do you offer hand controls? No, regrettably, we do not currently offer panoramic mirrors at this time. However hand controls are available at some of our rental locations. Please call the Reservations team for more information. Popular optional extras to rent I have small children, do you offer child seats? Yes, we offer baby, child and booster seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos. In some rental locations, we may arrange for a third party to fit the seat for you. But remember, it is always your responsibility to check the seat is fitted correctly before you drive away. Please note: In Switzerland, all children must normally use a child car seat until they’re 12 years old or 150 cm tall. How much are your child seats? The fee for renting a seat will depend on where you are renting, but you can expect it to cost between CHF 45.00 and CHF 78.00 per rental. If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between CHF 20.00 and CHF 250.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. I am not familiar with the area; can I rent a GPS (satellite navigation system)? Yes, the fee for renting a GPS will depend on where you are renting, but you can expect it to cost between CHF 14.00 and CHF 16.80 a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 28 days. If the GPS is damaged, lost or stolen, you will have to pay for a replacement. This will cost CHF 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are. It is illegal in Switzerland. If you rent a GPS from us, it will not give you speed camera information. Do you offer an audio tour guide service on your GPS? No, unfortunately we do not offer an audio tour guide service at this time. I want to be able to access the internet anywhere I go, do you offer a solution? Yes, we offer Mobile Wi-Fi devices. To use this service you will need to read and agree to separate terms and conditions. We will give you these terms and conditions at the rental location. Please note: In many countries, including Switzerland, it is illegal to drive while using a handheld mobile phone, tablet or other communications device. It is your responsibility to drive safely and according to the laws of the country you are driving in. How much does Mobile Wi-Fi cost? The fee for hiring mobile Wi-Fi will depend on where you are renting, but you can expect it to be between CHF 15.00 and CHF 20.00 a day. If the mobile Wi-Fi device is damaged, lost or stolen, you will have to pay for a replacement. This will cost CHF 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. If any mobile Wi-Fi accessories are damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost from CHF 3.00 to CHF 150.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. I am intending to drive along toll roads; do you offer a device to make this quicker and easier for me? No, unfortunately we do not offer any electronic toll charging devices at this time. Winter equipment to rent I am concerned about the road conditions, do you offer winter tyres? Yes, if the rental location you are hiring from is in an area where it is illegal to drive without winter tyres at certain times of year, the vehicle will automatically be supplied with them and the fee will be included in your rental fee or contract. We can also supply winter tyres for a fee. This will depend on where you are renting, but you can expect it to be between CHF 9.80 and CHF 12.00 a day. If you rent the vehicle for more than 10 days, you will only be charged for a maximum of 10 days and get to use the winter tyres for the duration of your rental, up to 28 days. If any winter tyre is damaged, lost or stolen, you will have to pay for a replacement pair. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please give us at least 24 hours notice if your rental does not automatically include winter tyres and you want to hire them. If you need them at shorter notice, please call the Reservations team. Not sure if you need winter tyres? Please ask a member of our team. I am going skiing, do you offer snow chains? Yes, if the rental location you are hiring from is in an area where it is illegal to drive without Snow Chains or winter tyres at certain times of year, the vehicle will automatically be supplied with snow chains and the fee will be included in your rental fee. You can ask not to have these but we recommend that you take either snow chains or winter tyres at these locations. Snow chains are also available in some other rental locations. The fee for snow chains depends on where you are renting, but you can expect it to be between CHF 50.00 and CHF 60.00 per rental. If any snow chain is damaged, lost or stolen, you will have to pay for a replacement pair. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. We can not fit snow chains for you, and we can not arrange for them to be fitted. Not sure if you need snow chains? Please ask a member of our team. I am have brought my own skis with me, do you rent ski racks? Yes, all rental locations offer ski racks. You can expect to pay between CHF 50.00 and CHF 70.00 per rental to rent a Ski Rack from us. Ski racks can not be fitted to all our vehicles, so you may need to upgrade if you need one. This may increase the price of the vehicle and any excess you have to pay. If the ski rack is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between CHF 100.00 and CHF 300.00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please give us at least 24 hours notice if you want to hire a ski rack. If you need it at shorter notice, please call the Reservations team.
- Should I bring the vehicle back with a full tank of fuel? Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up, usually a full tank, as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you do not return the vehicle with a full tank and you ca not show us a receipt for fuel we will charge you. Fuel Options I plan to travel more than 120 kilometres, and want peace of mind, do you have a fuel option for me? Yes, with Fuel Up Front you pay for a full tank of fuel, based on the manufacturers stated fuel tank capacity for your vehicle plus our costs of refuelling the vehicle for you. Then you just return the vehicle with whatever is left in the tank (even if it is virtually empty) so long as the engine still runs. How do I calculate the cost of Fuel Up Front? Depending on where you are renting, we charge the average fuel price at the start of your rental period. For further details on the price for Fuel up Front, please ask the rental station. However, you do not get a refund for any fuel you do not use. Can I get Fuel up Front at any time? No, if you want to take advantage of Fuel Up Front, you must ask for it during the booking process or when you pick up the vehicle. I plan to travel less than 120 kilometres, do I still need to fill up? Yes, often the fuel gauges stills look full so we ask you to fill up the tank near to the return location and show us a copy of the receipt. If you do not have time to fill up the tank, or ca not show us a receipt, we will apply EZ Fuel to cover our costs of refuelling the vehicle for you. How much is EZ Fuel? EZ Fuel is a fixed fee of CHF 25.80. What are my options if I do not return the vehicle full and have not bought Fuel up Front? Pay on Return will apply if you have driven more than 120 kilometres and: Do not buy Fuel Up Front Do not return the vehicle with a full tank How do I calculate the cost of Pay on Return? You pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturers stated fuel tank capacity. We charge between 1.5 and three times the average fuel price at the end of the rental period for Switzerland. The price per litre will be stated on your rental agreement. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer’s rental. Electric Vehicles How much battery charge should I return an electric vehicle with? You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at the time of pick-up. What am i charged if I fail to return an electric vehicle with the required 70% battery charge, or the same % battery charge as it had at the time of pick-up? We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the Pay on Return rate. the amounts charged are set out below: Battery Charge Fixed cost (inclusive of VAT) If you return the electric vehicle with 70% or more battery charge. No Cost If you return the electric vehicle with between 11%-69% battery charge. CHF 31.04 If you return the electric vehicle with 10% or less battery charge CHF 54.87
- Which payment cards do you accept? We accept: American Express (excluding American Express Travellers Cheque cards) Diners Club Visa credit cards MasterCard credit cards Avis-issued charge cards Prepaid cards can only be used for making payments at the end of your rental. To rent a car from us, you will have to present the payment cards listed above. We do not accept Visa Electron cards, Maestro cards, V-Pay cards, Cirrus cards, JCB cards or any other cards not listed above. We do not accept Digital Payment Cards. Can I pay by cash? No, regrettably, we are not able to accept cash. What happens if I am late in making payment? If you are late in paying us, interest will be calculated at the statutory rate.
- Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance. Information not available at this time, please check at time of rental. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
- Unless we agree otherwise, you are only allowed to use the vehicle in: Austria Andorra Belgium Switzerland Croatia Czech Republic Germany Denmark Spain France Finland Hungary Liechtenstein Italy Ireland Luxembourg Monaco Norway The Netherlands Poland Portugal San Marino Slovakia Slovenia Sweden Porsche vehicles may only be driven in Austria, Germany, Switzerland, France and Monaco. Some vehicles are not permitted to enter the following countries: Croatia Slovenia Slovakia Czech Republic Poland Hungary Please note, that there are certain travel restrictions for EU residents: If you are EU resident and drive a vehicle with Swiss registration and number plate, you are only allowed to drive the vehicle in Switzerland and Liechtenstein. You must not take the vehicle into the EU, except for the purpose of directly returning to your place of residence in the EU, which must be stated on your rental agreement. You must pay for all damages and costs we incur as a result of you or any Additional Driver not complying with this obligation including payable customs, tax charges and loss of use, if you or an additional driver gets detained at Customs. Please note, that a breach of customs regulations may result in criminal charges against you or your Additional Driver. If you plan to travel cross-border into the EU, please let us know at the time of booking, so that we can choose the right vehicle for you. International journeys are permitted for certain countries outside Switzerland but always require prior consent. If approved, a cross border fee must be paid of a minimum CHF 10.81 per day and a maximum CHF 76.67 per rental. Please note that if you are permitted to take the vehicle outside of Switzerland it is your responsibility to make sure you comply with legal requirements applicable in the relevant country/countries you travel in.
- Damage What products reduce the amount I have to pay if the vehicle is damaged during the rental? If you have Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged, the amount you have to pay for the damage will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement plus a damage processing fee of CHF 32.40 or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. How much is the excess? This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. How do I get Damage Waiver? In most cases, Damage Waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. If it is not included, the price depends on the vehicle you are renting and the place you are renting it from. Is there an excess reduction product available to reduce my excess further? Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to zero. The price depends on the vehicle and location, but you can expect it to cost between CHF 32.00 and CHF 59.00 a day. Will I need to pay if the windscreen is damaged? Yes, it will be treated the same as any other damage to the vehicle. What happens if I damage any optional extras I rent from you? If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee. Are there any times when the excess would not apply? Yes, the amount you pay will not be reduced if damage was caused by wilful act or gross negligence. Or as a result of: Water or fire damage, that was not your fault. Driving the vehicle without due care and attention Driving or using the vehicle in breach of your contract What do I have to pay if I do not have Damage Waiver? If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you will have to pay: Either the cost of replacement, or the estimated repair costs, whichever is cheaper Plus our loss of use Plus an administration fee Where can I find information of damage charges I have paid? If we find damage, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here <a href="http://www.avis.ch/invoice"><font size="2">http://www.avis.ch/invoice</font></a>. Theft What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental? If you have Theft Protection waiver (TP) and the vehicle is stolen, the amount you have to pay will be reduced to no more than the excess stated on your rental agreement meaning you will pay for the cost of repair or replacement or the excess, whichever is less. If you can show the damage was not in any way your fault or due to your negligence, we will refund these costs to you. If you can show the damage was less than we said, we will refund you the difference. If you can show the loss or theft was not in any way your fault or due to your negligence, we will refund these costs to you. How much is the excess? This is stated on your rental agreement, and also in your booking confirmation email. You can reduce the excess even further by buying an excess reduction product. How do I get Theft Protection waiver? In most cases, Theft Protection waiver is provided with the vehicle as standard. If it is included, it will be stated on your rental agreement and in your booking confirmation email. What happens if I lose any optional extras I rent from you or if they are stolen? If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee, unless you are not responsible for the loss. Are there any times when the excess would not apply? Yes, the amount you pay will not be reduced if the loss or theft was caused by wilful act or gross negligence, for example as a result of: Keys being left in the vehicle Keys being lost or stolen Using the vehicle in breach of the contract What do I have to pay if I do not have Theft Protection? If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you will have to pay: The cost of replacement Plus our loss of use If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you. Where can I find information of theft charges I have paid? If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we will charge the amount you have to pay to your card. Unless you have asked us to send you a receipt by post or email, you will be able to find details of this payment here <a href="http://www.avis.ch/invoice"><font size="2">www.avis.ch/invoice</font></a>. Damage to people and their property What do I have to pay if I injure someone whilst driving? Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle. Are there any times when third party liability cover would not apply? If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by: By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance), By you breaking the law As a result of your negligence or recklessness. What products cover the driver of the vehicle? Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits: A maximum of CHF 99,720.00 in the event of death, loss of limbs or eyes or permanent total disability A maximum of CHF 4,986.00 towards emergency medical expenses related directly to the accident Medical assistance and rescue costs (conditions apply). Who provides Personal Accident Insurance? Personal Accident Insurance is underwritten by AIG Europe Limited. You will need to agree to their terms and conditions. Our agent, Avis Europe Risk Management Limited retains 20 % of the price you pay after insurance premium tax has been deducted, as commission. How do I get Personal Accident Insurance? If you have bought Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to cost between CHF 6.00 and CHF 8.00 a day. Can I increase my cover and reduce my excess? Yes, Super Personal Accident Insurance (SPAI) provides the following enhanced benefits: A maximum of CHF 498,600.00 in the event of death, loss of limbs or eyes or permanent total disability A maximum of CHF 24,930.00 towards emergency medical expenses related directly to the accident Medical assistance and rescue costs (conditions apply) Baggage up to CHF 9,972.00 per vehicle, excluding any items you rented through us (again, there are conditions and a maximum amount per item may apply) Expenses for replacing main house keys and locks up to CHF 831.00 Emergency travel expenses up to CHF 831.00. Is Super Personal Accident Insurance available when renting any vehicles? Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent. How do I get Super Personal Accident Insurance? If you have bought Super Personal Accident Insurance, it will be stated on your rental agreement. The price depends on the location you are renting from, but you can expect it to cost between CHF 8.00 and CHF 14.40 a day. For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard. Protection packages I want to buy more than one protection product, can I get a protection package? Yes, we offer a protection package: Full protection package includes Super Damage Waiver, Super Personal Accident Insurance and Roadside Assistance. The price depends on the vehicle and location, but you can expect it to cost between CHF 50.00 and CHF 75.00 a day. Third party protection products I have bought a protection product from an external provider, can I use it? If you decide to buy cover from someone else, you will have to pay our full costs, then you will need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim. Damage/Loss/Repair Processing Fee: Please see the section titled "Damage, loss, injury or theft" in the General Conditions which provides information on how and when we charge costs if the vehicle, keys, any accessories or any vehicle documents are lost, stolen or damaged. You can purchase additional waiver and protection products to reduce the amount you would otherwise owe please see details in Part 2 below. As well as charging for any damage or loss suffered, we will also charge you a damage processing fee in accordance with our "Theft, Loss & Damage Policy" (see General Conditions). In Switzerland, the Damage/ Loss/ Repair Processing Fee is CHF 40.00. Unless you've asked us to send you a receipt by post or email, you'll be able to find details of the charges owed by you here: https://secure.avis.ch/mein-avis/buchung-bearbeiten/rechnungskopie-herunterladen
- Debit cards are not accepted.