Enfidha Zinelabidine, 예약
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- Can I pick up the vehicle from one rental location and return it to another? Yes, we let you collect the vehicle and any optional extras from one rental location - and return them to another. How much is the One-Way fee? The price depends on the rental location. If you want to pick up the vehicle and return it to a different location and the car group selected. How do I get a One-Way rental? You can request a one-way rental when you book - or you can ask for it when you get to the rental location. If you asked for a one-way rental when you booked, the fee will be included in your rental price. How much will it cost if I did not request a One-Way rental but return the vehicle to a different location? You will be charged a one-way fee at the - 'pay at location' prices available on the day you return the vehicle.
- How old do I need to be to drive a rental vehicle? To drive our vehicles, you and all of your drivers need to be at least 23 years old and have held a full, valid driving licence for at least 3 years at the start of your rental for Car Grp (A/B/C/D/E/G/H) and at least 25 years old and have held a full valid driving licence for at least 5 years at the start of your rental for Car Grp (F/I/J/K/L/M/N/O/P). A higher minimum age limit may apply to certain vehicles. How do I know if there are minimum age restrictions on my rental? When you book, you will be told if there are any minimum age restrictions for the vehicle you request. If you're not sure, please check your booking confirmation email - or call the reservations team. I'm under 25 do I need to pay a young driver surcharge? No young driver surcharge to apply. Are there any maximum age restrictions? Yes, unfortunately, you will not be able to drive our vehicles if you are over 75 years old.
- AFTER-HOURS RETURNS Not Accepted Rental vehicle must be returned during office hours. NOTE: Some locations may have a key drop available. If the customer chooses to leave the vehicle, the customer is responsible for the vehicle & all charges (including any damages the vehicle may have incurred during after hours) until the contract can be closed on the following business day. If the location does not have a key drop box, the location does not permit vehicles to be left after closing hours. The customer should never lock the keys inside the car. The customer will be charged a fee for a locksmith to unlock the vehicle.
- Do I need to bring my driving licence with me? Yes. All drivers must bring all parts of their valid driving licence with them. They must bring both their driving licence and either an international driving licence or an official English translation, by a notary,of their driving licence if: a driving licence was issued in Europe and you are renting in a country outside Europe Or a driving licence was issued in a non-European country, and you are renting outside that country Or a driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese. Is there a minimum length I must have held my licence for? Yes. All drivers must have held their licences for at least 3 years. If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as: Previous driving licences Or a letter from their driving licence authority stating that they have held it for this minimum period. I have unspent convictions on my licence, can I drive? If any driver has any unspent driving convictions for: careless, reckless or dangerous driving, driving or attempting to drive whilst under the influence of drink or drugs, using a vehicle uninsured against third party risks theft or unauthorised taking of a vehicle been disqualified - or if they have two or more unspent convictions for offences not listed above unfortunately, they will not be able to drive our vehicles.
- Customers with disabilities I have a disability, do you offer adapted vehicles? No, regrettably, we do not currently offer specially adapted vehicles at this time. I have a disability, do you offer hand controls? No, regrettably, we do not currently offer hand controls or panoramic mirrors at this time. Popular optional extras to rent I have small children, do you offer child seats? Yes, we offer baby and child seats. A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos. A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos. How much are your child seats? The fee for renting a seat is 20 TND a day. If you rent the vehicle for more than 15 days, you'll only be charged for a maximum of 15 days and get to use the seat for the duration of your rental, up to 28 days. If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between 150 TND and 200 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. I'm not familiar with the area; can I rent a GPS (satellite navigation system)? Yes, the fee for renting a GPS is 65 TND a day. If you rent the vehicle for more than 14 days, you'll only be charged for a maximum of 14 days and get to use the GPS for the duration of your rental, up to 28 days. If the GPS is damaged, lost or stolen, you'll have to pay for a replacement. This is likely to cost between 1000 TND and 1200 TND on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you. Please note: It is against the law in Tunisia to use a GPS that tells you where speed cameras are. If you rent a GPS from us, it won’t give you speed camera information.] Do you offer an audio tour guide service on your GPS? No, unfortunately we do not offer an audio tour guide service at this time. I want to be able to access the internet anywhere I go, do you offer a solution? No, unfortunately we do not offer internet service at this time. I'm intending to drive along toll roads; do you offer a device to make this quicker and easier for me? No, unfortunately we do not offer any electronic toll charging devices at this time. Winter equipment to rent I'm concerned about the road conditions, do you offer all-weather tyres? No, unfortunately we do not offer all weather tyres at this time. I'm going skiing, do you offer snow chains? No, unfortunately we do not offer snow chains at this time. I'm have brought my own skis with me, do you rent ski racks? No, unfortunately we do not offer ski racks at this time. I've left my hands-free kit behind, do you rent them? No, unfortunately we do not offer hands-free kits at this time. I'm moving items, do you rent blankets? No, unfortunately we do not offer blankets at this time. I'm moving items, do you rent trolleys? No, unfortunately we do not offer trolleys at this time. Optional extras available to buy I've left my USB charger behind, do you sell them? No, unfortunately we do not sell USB chargers at this time. I've left my mobile charger behind, do you sell them? No, unfortunately we do not sell mobile chargers at this time. I want to charge my device in the car, do you sell car chargers? No, unfortunately we do not sell car chargers at this time. I've left my iPhone 5 cable behind, do you sell them? No, unfortunately we do not sell iPhone 5 cables at this time.
- Should I bring the vehicle back with a full tank of fuel? Yes. The vehicle will normally be supplied with a full tank of fuel. You must return it to us with the same amount of fuel it had in it when you picked it up - usually a full tank - as shown on the factory-installed fuel gauge. We recommend you fill up as close to the return location as you can on the return date, and keep the receipt to show us. If you don't return the vehicle with a full tank - and you can't show us a receipt for fuel - we will charge you the difference. How do I calculate the cost of Fuel? The customer will have the car with a full tank and pay the difference consumed as follows: Gasoline: 2,800 TND including tax. Diesel: 3,000 TND including tax.
- What payment cards do you accept? We accept: American Express (excluding American Express Traveller's Cheque cards) Dinerscards Visa credit cards Visa debit cards MasterCard credit cards MasterCard debit cards Avis-issued charge cards We don't accept Visa Electron cards, Maestro cards, debit cards, Cirrus cards, JCB cards, any pre-paid cards - even if they carry the Visa or MasterCard logo - or any other cards not listed above. Can I pay by cash? Yes, we do accept cash - but we will need to carry out additional identity, security, driving licence and credit checks and will need to see proof of address.
- Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance. Information not available at this time, please check at time of rental. Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.
- What countries am I allowed to take the vehicle to? You are only allowed to use the vehicle in the country of rental. Can I buy a product to allow me to drive in other countries? No, regrettably, we do not offer any products which enable you to drive in other countries.
- Damage What products reduce the amount I have to pay if the vehicle is damaged during the rental? Since you benefit of the additional protection CDW, and in the event of a responsible accident, you only pay the excess amount according to damage assessment, this additional protection does not cover broken windows, tires and accessories, key and vehicle documents, which you pay in addition to the excess in case of damage. How much is the excess? This is stated on your rental agreement, and also in your booking confirmation email. The amount is between TUD 2942.00 and TUD 10084.00. You can reduce the excess even further by buying an excess reduction product. This also reduces the administration fee. How do I get Damage Waiver? Damage Waiver is provided with the vehicle as standard. it will be stated on your rental agreement and in your booking confirmation email. Is there an excess reduction product available to reduce my excess further? Yes, Super Damage Waiver (SCDW) is an excess reduction product which reduces your excess to 50%. Will I need to pay if the windscreen or any other window is damaged? Yes, you will pay for any extra damage for windscreen and window What happens if I damage any optional extras, I rent from you? If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee. Are there any times when the excess would not apply?Yes, the amount you pay will not be reduced if damage was caused by - or as a result of: You must drive with caution & in accordance with the highway code & other regulations The car should not be used out side the roadways for transportation for a fee or for derive learning You should not be driven by anyone under the influence of liquor or narcotics. Theft What products reduce the amount I have to pay if the vehicle is lost or stolen during the rental? You have Theft Protection waiver (TP) and if the vehicle is stolen (and not a parts from the car) the amount you have to pay will be the total excess and vehicle papers and keys if not returned. You must report the theft to the Police within 24 hours of the theft, return the vehicle keys and papers Any negligence or violation of the conditions will entail the responsibility of the driver who will pay the total price of the vehicle according to the purchase price. How much is the excess? This is stated on your rental agreement, and also in your booking confirmation email. The amount is between TUD 2942.00 and TUD 10084.00. How do I get Theft Protection waiver? Theft Protection waiver is provided with the vehicle as standard. it will be stated on your rental agreement and in your booking confirmation email. What happens if I lose any optional extra I rent from you or if they are stolen? If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee. Are there any times when the excess would not apply? Yes, the amount you pay will not be reduced if the loss or theft was caused by - or as a result of: Keys being left in the vehicle Keys being lost or stolen Using the vehicle in breach of the contract Damage to people and their property What do I have to pay if I injure someone whilst driving? Third Party Liability (TPL) cover unlimited is provided with the vehicle as standard. This means that if you have an accident in our vehicle and you injure someone, including any of your passengers, or you damage anything which belongs to them, you will not have to pay any of their costs. You must report the accident to the Police Third Party Liability does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle. Are there any times when third party liability cover would not apply? If the law requires us to provide you with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from you if the accident was caused by: By you breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance), By you breaking the law As a result of your negligence or recklessness. What products cover the passengers inside the vehicle? Passenger additional Insurance (PAI) covers the passengers inside the car in the event of an accident. Third party protection products I have bought a protection product from an external provider, can I use it? If you decide to buy cover from someone else, you will have to pay our full costs - then you'll need to make a claim with the external provider to get your money back. It is your responsibility to ensure you understand the terms of any cover you buy from an external provider and for any claim you make. We are unable to help you with your claim. NULL
- Debit cards are not accepted.